Privacy Policy

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Reservation card information, including cardholder name, billing ZIP, expiration date, and masked card information used for reservation/payment authorization
  • Pick-up and drop-off locations

1.2 Card Information

When card information is entered as part of a reservation request, the website records only the cardholder name, masked last four digits, expiration date, billing ZIP, and the customer's acknowledgement of the card notice. The booking database and reservation emails do not retain the full card number or CVV/security code.

1.3 Non-Personal Information

  • Browser type and version
  • IP address
  • Device type
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process bookings and payments
  • Communicate updates, confirmations, or changes to your reservations
  • Respond to customer service inquiries
  • Comply with legal obligations

3. How We Protect Your Information

We take the following measures to ensure your information is safe:

  • HTTPS encryption for information transmitted through the website
  • Full card numbers and CVV/security codes are not retained in the booking database or booking emails
  • Limited access to personal information by authorized personnel only
  • Regularly updated security protocols to protect against breaches
  • No sharing of personal information with third parties without your consent

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share your information:

  • With service providers only when needed to provide reservations, communications, payment authorization, or related business services
  • As required by law or to comply with legal obligations

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request a copy of your data

To exercise your rights, please contact us at Metrodtwblackcars@gmail.com or +1 (734) 273-2916.

6. Cookies and Tracking

We use cookies to improve your experience on our website. You can disable cookies through your browser settings; however, some features may not function properly.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated date.

8. Contact Us

Email: Metrodtwblackcars@gmail.com
Phone: +1 (734) 273-2916